Terms of service

Welcome to JewelRylee. This website is operated by JewelRylee ("we," "us," or "our"). By accessing or using our website (www.jewelrylee.com), purchasing our products, or engaging with our services, you agree to be bound by the following Terms of Service, including our Privacy Policy and all other policies referenced herein.

1. Eligibility & Use of the Site

By using this site, you confirm that you are at least the age of majority in your jurisdiction, or you have given us your consent to allow your minor dependents to use the site.

You agree not to use our products or site for any illegal, unauthorized, or harmful purpose.

2. Products & Personalization

We specialize in custom-made jewelry, including personalized names, birthstones, and engravings. By purchasing, you acknowledge:

  • You are responsible for double-checking personalization details before placing an order.
  • Custom orders cannot be modified or canceled once production begins.
  • Errors in personalization entered by the customer are not eligible for a full refund.

3. Pricing & Payment

All prices are listed in USD unless otherwise stated. We reserve the right to update pricing or discontinue products without prior notice.

We accept major credit/debit cards and secure third-party processors (e.g., Shopify Payments, PayPal). You agree to provide accurate billing and shipping details.

4. Shipping

Orders are processed within 2–5 business days. Shipping usually takes 10–15 business days, depending on destination. Custom items may require more time.

We are not responsible for delays caused by shipping carriers, customs, or incorrect shipping info.

5. Return & Exchange Policy

See our Return & Exchange Policy for full details.

Summary:

  • 30-day window for defective, incorrect, or damaged items.
  • 50% refund for non-quality-related returns of custom items.
  • Return shipping is the customer’s responsibility unless the product is defective.

6. Order Cancellation Policy

  • Orders canceled after placement but before production incur a 50% restocking fee.
  • Orders cannot be canceled after production or shipping begins.

7. Intellectual Property

All site content, including logos, product designs, and images, are the intellectual property of JewelRylee. Unauthorized use is strictly prohibited.

8. Limitation of Liability

JewelRylee shall not be liable for indirect, incidental, or consequential damages. Our maximum liability is limited to the amount paid for the product or service in question.

9. Privacy Policy

a. What We Collect

  • Personal details: name, email, address, phone
  • Order/payment info (processed securely; we do not store card data)
  • Device data: IP, browser, cookies, usage stats

b. How We Use It

  • To process orders and deliver products
  • To communicate with you about orders and updates
  • To personalize your experience and send offers (if subscribed)
  • To improve our site functionality and user experience

c. Cookies & Tracking

We use cookies for remembering your cart, saving preferences, analytics (Google, Facebook), and marketing optimization. You can manage cookies in your browser settings.

d. Data Sharing

We only share your data with essential service providers like payment gateways, shipping services, and analytics tools. We never sell or trade your data.

e. Data Retention

We retain order-related data for record-keeping unless requested for deletion.

f. Your Rights

Depending on your location, you may request to access, correct, delete, or restrict your data. Contact us at support@jewelrylee.com to exercise these rights.

10. User Submissions & Reviews

Any reviews, feedback, or images you provide may be used by JewelRylee for marketing unless you notify us otherwise in writing.

11. Third-Party Services

We may link to third-party tools and platforms. We are not responsible for their content or practices. Please review their terms before use.

12. Governing Law

These Terms are governed by the laws of Ontario, Canada (or your applicable jurisdiction). Legal disputes will be handled in the appropriate local court.

13. Updates to Terms

We may update these Terms at any time. Changes will be posted on this page. Your continued use of the site confirms your acceptance of the updated terms.

14. Contact Us

Have questions?

Email: support@jewelrylee.com
Business Hours: Monday – Friday, 8:00 PM – 5:00 AM EST